SAP's reengineering effort generally will commence in response to the growing gap between
the Company's income and its expenses in relation to the SAP Implementation.
The definition of reengineering that we used is the following:
Reengineering is the fundamental rethinking and radical redesign of support
processes to bring about dramatic improvements in performance.
We defined good "support processes" as having the following characteristics:
they are simple, lean (with little non-value-added work), results-focused,
and consciously organized to achieve goals.
Overall, it is an to attempt to simplify administrative processes while improving quality,
enhancing customer responsiveness, and reducing costs. That’s a tall order,
and though we have had some important successes, we still can work on to
streamline administrative work and reduce expenses.