ISSUES GOVERNING THE POST IMPLEMENTATION

We can provide services for the clients that already have working SAP solutions. The service consists in remote support of the client's SAP administrators (technical support) and users that work on SAP system (application support) as well as outsourcing services.

Reduction in SAP maintenance costs - Maintenance services are provided under a permanent agreement and help reduce SAP maintenance costs. The costs of using the system may be planned in advance (a permanent agreement with a strictly defined scope and a lump payment). The system is supervised by specialists who thanks to their wide expertise in many SAP implementations solve problems quickly and efficiently.

Thanks to that the system users may focus on their essential duties and administrators may improve and develop IT solutions instead of currently dealing with repetitive users inquiries.
Service scope tailored to needs - The cooperation scope is defined separately with each client and may include:

• Technical support: In-house support for SAP administration team (the client's employees) or outsourcing of the client's SAP system administration (SIS consultants serve as client's SAP administrators)
• Application support: In-house support of client's SAP users (application service)

SAP administration support -

Within this service EIS continually controls the security and efficiency of the systems used and assists in system development planning. This gives the client a guarantee of infallibility of the system and security and allows to focus on other areas of operation.

SAP application support -

EIS consultants provide a in-house support in solving problems that arise during everyday use of the system. Moreover, the client's SAP system is constantly monitored with the aim of finding possible faults e.g. in data entered by users or in areas that may cause problems in future. EIS's application support concerns the full scope of modules of mySAP ERP (SAP R/3) as well as SAP BW (data warehouse) and mySAP SEM (strategic enterprise management).

  © Copyright 2009-2010 Elite Techno Solutions Pvt Ltd.

   All Rights Reserved.